Customer Testimonials near Countryside IL
There was absolutely no pressure to buy or upsell. Courteous sales staff and very professional operation. I highly recommend them.
Great service from Brian and Louis both were very helpful explaining all the details about my car
Joe Kendall and Luis were fantastic to work with. I ordered a new build and Joe kept me informed through the whole process.
Purchased from Angelo with a great deal. Was taught how to use everthing. Car was looking beautiful!
Everything went very smooth from the purchase to the service. Appreciate the fast quick service.
Very Smooth. Angelo is great. I'll be back for service again. Thanks Everyone for the help!
Great customer service and communication along the way. Lots of inventory to view and an easy process all around.
Professional service. Willingness to solve problems. We are not contemplating an EV purchase and selected the xt5.
Everything is real nice at the dealership. The sales person Keith is wonderful. and I do appreciate the 10 free oil changes
Louis and Rick get five stars. Service was excellent and would definitely recommend these guys to friends
Quick and easy! David and Frank were a huge help and got me exactly what I wanted. Never felt any pressure and couldn't be happier with the buying experience.
Luis, Dan & Steve-Excellent service with our new XT5 Cadillac. We would recommend them at Ettleson Cadillac.
Jim, Luis and Rick were great to work with. Great professioialism and excellent service in purchasing my new Cadillac
I have purchase a vehicle through Ettleson before and have been very impressed by their service department
Dan & Luis were fantastic to work with. They made the car buying experience easy from start to finish.
Dave and Frank made the process super easy and we’re very helpful along the way
Dan Calandriello made our experience a real pleasure. He was very down to earth and there was no feeling of being pressured into the sale. He showed us several vehicles and was knowledgeable about all the details. He made the sale an easy event . . . and probably most importantly we LOVE the car! It's one of several Cadillacs we've had and also like the service team at Ettleson.
The assistance I received from the sales personnel were the best. The assistance I received from the MGR were terible. They posted my final check at the closing was not accedptable. They posting the final payment as a lein against the car purchase. I will never recomment this dealer not only that I will inform any who is in the process to purchase a car from them to pay spacial attention at the closing because the final payment will be posted as a lein against the car. As a bayer you pay for your car infull and the dealer posts ... Read More DealerRater - May 10, 2025
One of the best deals I have ever been to just like family very good and honest people
Superb services! Answered all my questions and went far and beyond including additional information to make our decisions
We had a wonderful experience leasing our OPTIQ. Keith, Frank, Steve, and Luis were amazing from helping us find the perfect car, reviewing figures, learning all of the features, and financing. Everything was amazing. I highly recommend this dealership!
Unlike any other experience! Keith is hands down a great guy to do business with. From the first phone conversation, to sealing the deal a fantastic experience! Highly recommend Keith! The finance manager was also on his A game! In and out, no pressure trying to push extended warranties, no wasting any time. Straight to the point ALL BUSINESS.
Great dealer to work with! Samantha was excellent she pointed out all the features that the Cadillac CT5 has to offer. This was my first Cadillac. I would definitely recommend to family and friends.
Frank and Angelo are one xxxx of a team. Thank you once again for all the help on choosing the right suv for us. Since Dec 2024 we have leased two brand new xt5 and wouldn’t go anywhere else down the road .
Excellent service. Frank, Angelo, and Luis went above and beyond to help me out. Best car buying experience I have had. This is my first GM car, and I will now be a repeat customer
Very friendly staff. Dave our salesman was focused on helping us to purchase a new vehicle. Frank was especially friendly. We never felt pressured to purchase a vehicle. Frank discussed all the feature of the Cadillac OPTIQ we will enjoy. Thank you.
Amazing!!! Tom and Luis so helpful and professional. Can’t wait to buy another car
Handled us well, made our shopping go smooth. Knew what I was going after and a worked well with us.
Keith and Louis were fantastic. Excellent customer care.I would recommend to friends and family
The staff was engaged professional. And very easy to work with Angelo, Louis and Tom G
Keith and Louis did a great job I’m very satisfied they were very professional
We were treated very well by Frank and Ray. They were very helpful, and would even let us take a vehicle home to test .
Ettelson Cadillac is an Exceptional Dealership. They always have a vast selection of vehicles to choose from on the lot. The Excellent staff of Frank Amadeo, Keith Kissane, Tom O'Malley and Louis made the entire process a stress free experience from selection of a vehicle, pricing, financial assistance and assisting with the familiarity of all the functions available in the car. I Highly Recommend Ettelson to anyone interested with purchasing or leasing a Cadillac.
Great customer service. Very detailed with the client and making sure I was happy with my purchase
I had the most amazing experience at Ettleson. Angelo was my salesman, and he went beyond the call of duty to ensure I was a satisfied customer. I would give him 100 stars if possible. Also, Louis was very patient with his tutorial tour of my new Xt6. I've purchased many vehicles, including my last 4 Acadias, because I've been leasing since the mid 90s, and the process has always excruciating. I can honestly say that Ettleson is the very best experience I've ever encountered. I arrived to the dealership minutes before 7:00pm, and I had no idea closing ... Read More DealerRater - Mar 4, 2025
I had the best customer experience. My salesperson gave me the best customer experience. Any questions ihad were all answered.
Keith Kissane and the entire crew at Ettleson go above and beyond every single time!
Second vehicle from this dealership and the process was seamless. Would highly recommend shopping their inventory!
Excellent service, price was spot on and Dan C. Great salesman, would recommend to all !
Everyone is very professional, welcoming and they genuinely work towards helping you buy the car of your choice.
Both Luis and Tom were so helpful with helping us navigate the purchase and setting up the car. We definitely recommend Ettleson .
We keep coming back. This is our 6 new car from Ettleson. Keith does a great job. Very personable.
I want to thank Keith and Frank for their professional help, it was a smooth transition on the trade-in, and picking up the new car couldn’t ask for anything more
This is my 4th vehicle purchase at Ettleson and 4th time I am very pleased with the results & process! As usual Dan Calandriello did a fantastic job listening to what I wanted and getting me into the new car of my dreams! Luis did a fine job showing me everything about the vehicle & setting up my WiFi & On Star. I could not be happier! Thanks Dan!
I been buying cars from ettleson for past twenty to thirty years they always wer e up front with price of car and to me it was a fair price.I been dealing with Dan Calandriello for all them years
Keith is great. Knowledgeable, professional, ‘no pressure’ experienced and personable. His colleague Luis was great explaining all the features at delivery and setting up our phones and OnStar. A great experience
Great selection! Angelo was fantastic and so easy to deal with. He’s a star!
Excellent team from document preparation to a tutorial on the vehicle features. Well done by all!
Keith took the time I needed and guided me through the process of purchasing a car. He explained the best type vehicle for me and why. I truly appreciate the service and consideration he gave me.
Great Service. Angelo and Frank were amazing and easy to work with. Thank you Very Much guys.
KEITH WAS AWESOME TO DEAL WITH HAD THE SPORT PLATINUM i WANTED AND A 2025 TO BOOT TOOK CARE OF ALL MY WANTS
The team of guys I worked with were professional, caring and efficient. Thank you for help
Keith is knowledgable and over the top helpful. If I could give ten stars I would.
Liked working with them. Honest and straightforward. Ordered an Escalade and received as promised.. I recommend them
Happy with the new car and the the overall experience at Ettleson. I appreciate the openness and transparency from Frank (general manager) and the entire team during our negotiations and closing of this deal. There were some issues with the rebate program offered by other companies, but Frank kept his word and honor de entire deal. I do recommend Ettleson for anyone looking for a great car dealer in the Chicago area.
Great experience with the team and entire process from start to finish and the follow up
Living my new 2025 Escalade!! The whole experience was awesome!! Thanks Keith! Louise was on point with showing us all the options and how they work! Ettleson rocks!!
This dealership always does an excellent job and for that reason I continue to buy cars from them. Whether it's Brian selling me a car or Kyle in service, they always take care of me.
It was a great experience looking at my new vehicle and stress free leasing experience.
I did not come to Ettleson Buick. I went to Ettleson Cadillac. I thought I could get a better deal than I did. I knew I had to either new lease a Caddy or keep a 3 year old car, which I didn't agree with because of the high price quoted me. After much thought, I never saw how the discounts were figured in and now wonder if they actually were figured into the $699 monthly payment. I very much dislike dealing with a Buick I feel is not up to the standard of a Cadillac for 3 years when I think ... Read More DealerRater - Nov 20, 2024
Dave Garza has been excellent as always.. and Louis very knowledgeable and an excellent person to work with! Some concerns about delivery but everything turned out good..
Dave Garza was awesome in the process of helping us purchase our vehicle! Very helpful and knowledgeable. Everyone at Ettleson was great!
MR T is as good as it gets. Eric also provides excellent assistance in setup, Finally Louis and Jessica are a outstanding team support.
Brian and Bill go above and beyond to make the experience flawless and easy to get what you want
Louis and Dan C were a pleasure to work with. Both were very helpful and professional
I can’t thank my two guys that helped me out on delivery and helping me with my new car! Excellent service and Louis was extremely helpful
Micheal calneyn ,Luis, and Katie they were very helpful with my first Cadillac, Ty and highly recommend
After agreeing to a fair price for a vehicle i was hit with $995.00 in hidden fees when i went to sign the paperwork. I chose to buy elsewhere.
No complaints here! Angelo did a fantastic job. I couldn't be happier with the car or the service!
My sales rep, Mike, is the best sales rep I have ever dealt with. Explained everything in the process. Introduced me to sales manager and service manager. Showed me around the dealership so I would know where to go for service. This dealership has earned my business.
All my automotive needs are through Ettleson Cadillac! They treat you like family, and I would use no other dealership!
First, let me just say that the Used Car Manager made this happen. He was very easy to work with and the appraisal he gave me on my trade made this whole deal work. I usually have the hardest time on my trade in's because I DO my homework but Tom O'Malley works with you and figures out the way to make a deal. Ettleson Cadillac, Buick, GMC is a GREAT place to buy a new or used vehicle.
Absolute pleasure working with the salesman Bill Sharkey, he was a total professional and did everything he can to make the deal work in my favor. Will recommend all my friends and family to him.
Ettleson Cadillac is the undisputed Champ when it comes to customer service. Tom O’Mallet and his team are 2nd to none. A big thanks to Paul and Vanessa in service. Thank you Ettleson Cadillac.
Luis, Angelo and Ray plus Katie were great at closing the deal on my new Cadillac! Angelo showed me the car, Luis showed me how to operate this wonderful car and Katie closed off the deal with terrific financing
Bill and Frank were great to work with. Best experience I've ever had leasing a car.
KEITH KISSANE, Frank AMADEO and PAUL in service are the consummate employees. every company should have people like this working for them. I will continue to trade with Ettelson Cadillac and I’ll refer friends and family their way. GREAT JOB GUYS.
Angelo and Frank are always so helpful. They just what I was looking for at a great price.
Keith and Louis are outstanding. No need to buy a Cadillac anywhere else in Chicago.
Great buying experience! Everyone was helpful snd knowledgeable This is the 6th vehicle I I purchased from Erttleson and 2 new vehicles thid yesr
Everyone at the dealership was incredibly patient, knowledgeable, and kind. Product specialist, Luis, walked me through the entire vehicle and answered all of my questions flawlessly. Highly recommend this dealership.
Pleasure to do business with them. No pressure approach in their sales presentation. Were fair with our trade in value.
Disrespectful. I had to demand that they clean my car before delivery...I received rude and curt attitudes from store manager and finance manager.
David and Luis were great and very helpful!! Definitely recommend using them and will in the future!
I recently purchased a Cadillac XT5 from Ettleson Cadillac and was completely impressed with their professionalism and customer service. A special thank you to our salesperson Bill Starkey, his excellent customer service was beyond amazing. I also want to thank Katy Callinan for all of the great information she shared. Lastly thank you to Luis, who took the time to explain all of the wonderful gadgets the vehicle has to offer. I would definitely recommend Ettleson Cadillac if you are looking to purchase a vehicle.
Frank, Louis and Bill were the best. They were all very helpful and explained everything in detail.
Excellent customer service by Mike & Luis, explained everything on my new Lyriq. And would absolutely highly recommend!
Outstanding customer service. Angelo and Luis were very helpful. I would recommend these gentleman to anyone
Keith and Frank made it very easy to purchase my new XT5,I have now purchased my 7th car from Keith and ettleson cadillac.Luis did a good job on explaining everything about the car and Finace made the process very easy with the paperwork .Will definitely recommendKeith and Ettleson cadillac ...
Keith was excellent and professional. He handled the purchase in a straightforward manner and explained everything. Luis was very helpful and professional in explaining the car’s functions. Both Keith and Luis are recommended.
I had an amazing experience at Ettleson Cadillac. Angelo went above and beyond to find the perfect fit for me. He made sure I found the perfect Cadillac by letting me test drive several different ones. After finding the perfect fit, Louis spent a long time making sure I was comfortable with operating everything on the dashboard, he helped connect my phone and set up Onstar and the Cadillac app on my phone. I highly recommend Ettleson Cadillac- the team is great!
Great dealership to do business with, my family has bought all of they’re new cars here staff is friendly and eager to help I always feel like family when buying a car from the Ettleson group
Dave Garza was terrific; Frank was also very helpful. Got a beautiful car. Thanks you
Excellent customer service with all of the staff, especially Dan! Thank you for all your assistance!
Mr Garza was amazing. My time there was enjoyable and the reason I will come back a third time. They only reason I went back to the dealership was the service of Mr Garza
We are a repeat customer for over 25+ years. Wonderful dealership with excellent customer service and pricing! Thank you Keith Kissane.
Angelo was exceptionally helpful in listening to what we wanted with our new vehicle. This is the second Cadillac that we have purchased with him because of the customer service he provided.
Angelo was very professional and was very helpful and knowledgeable friendly and courteous in picking my suv Lewis was great also..
Lewis and Angelo were awesome with helping me pick out the perfect SUV. They both were very patient ensuring I knew about working all things on the suv before leaving including setting up my apps for me.
Bought a Cadillac from Keith and Louis. everyone was helpful and friendly with my purchase